|
Access to Genoma services
SECRETARIAL SERVICE
is available for information regarding means of access to the
Structure, investigations that are carried out, overall cost of
the exams, the hours in which samples are collected, times and
methods of retrieving the results. It is not necessary to make
an appointment to have blood drawn.
|
 |
The client is received by
the general Secretary who fills in a RECEPTION FORM on
which the following must be written:
- given name and surname,
- address and telephone number,
- list of analyses,
- identification of the patient by means of: date
of birth and/or Identity Card number, driver's license
number, Fiscal Code number. |
The
RECEPTION FORM follows the client's course
(clinical analyses, medical consultations, etc.) and returns, in
the end together with the results, to the Secretarial Service
for the FINAL CONTROL AND BILLING.
The patient can request that his/her name be registered under a
false name or with conventional initials. If the patient chooses
to do this, he/she must sign a document requesting that it
remain in the Center's archives for eventual verifications.
HOURS WHEN
SERVICE IS AVAILABLE
|
DAYS |
COLLECTION OF SAMPLES |
RETRIEVAL OF RESULTS |
|
|
|
|
|
Mon.
Fri. |
9:00 AM
- 6:00 PM |
9:00 AM
- 6:00 PM |
|
|
|
|
|
Sat.
|
9:00 AM
- 1:00 PM |
9:00 AM
- 1:00 PM |
RETRIEVAL OF RESULTS
At the time of reception, the client will be consigned a receipt
for retrieval of the exams. It contains the following
information: the Laboratory's address and telephone number,
hours when the results can be retrieved, the patient's name and
surname, progressive registration number.
If the client does not retrieve the result in person, he/she
must sign a note authorizing a family member or trusted friend
to collect it.
COMPLAINTS REGARDING OUR SERVICES
Clients may notify us of inconveniences, incorrect behavior, or
make suggestions for improving services by contacting our
Quality Control Service (who will fill in a complaint form) or
to the Director Responsible for the Service used. The client may
also send a written complaint to the Administrative Director of
GENOMA, s.a.s. Complaints will be registered and managed according to European
regulation n. IS09002.
A questionnaire has been created to evaluate patient
satisfaction.
All employees wear name badges for easy identification.
Next :
How to send samples to the Laboratory
|
